Frequently Asked Questions
Everything you need to know about our artisanal provisions and delivery.
How do you ensure the freshness of food items during transit?
All perishable goods are packed in temperature-controlled, insulated liners with non-toxic gel ice packs to ensure they arrive in peak condition.
Where do you ship your products?
We currently offer nationwide shipping across the continental United Kingdom. Please note that some remote areas may require additional transit time.
What is your policy on returns for food products?
Due to the perishable nature of our products, we cannot accept returns. However, if your order arrives damaged or incorrect, please contact us within 24 hours for a resolution.
Can I schedule a specific delivery date for my order?
Yes, during the checkout process, you can select a preferred delivery date from our calendar to ensure someone is available to receive the package.
Are your ingredients ethically sourced?
Absolutely. At St. JOHN, we prioritize nose-to-tail eating and work exclusively with small-scale farmers and producers who adhere to the highest animal welfare standards.
Do you provide allergen information for your prepared kits?
Detailed ingredient lists and allergen warnings are included on every product page online and are clearly labeled on the physical packaging of each item.